PayPal Fees where payment services is activated
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Michelle Youl
Member Posts: 12 ✭
I have payment services activated with paypal. Where can I find the records of the fees charged? I had to do a partial refund on an invoice after I realised a discount I had entered had vanished (a frustration, as this seems to happen regularly that I type it in and then click elsewhere and it disappears again!!!) I need to therefore adjust the fees associated with the original payment as otherwise things don't balance. But where can I find the original record of the fees? How do I know they are being correctly recorded at all??
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Comments
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Hi Michelle,
Try this
1. View the paid invoice
2. In the bottom right section of the invoice, click on the green amount that relates to 'Already paid'
3. A tool tip should appear containing a green link to access the receipt transaction. Click this link.
4. When viewing the receipt click the 'New' tab. Here you can see the PayPal fee that was applied.0 -
Okay, I can see that it is applied to "bank charges," but it doesn't show anywhere that I can reconcile it or adjust it. I need to be able to somehow apply a refund for the portion of the fees that was refunded by paypal when the refund was issued to the client, so that it all balances correctly.0
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So far as I can tell, the only way to currently do it is to make my customer a supplier as well, so that I can allocate a portion of the adjustment note to bank charges?0
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