Payroll app

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  • Problem
  • Updated 1 month ago
I've downloaded the paroll app but it wont allow me to login, it just goes back to the login screen each time. I have the STP app but want the features of the payroll.
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Gemma Sheehan

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Posted 1 month ago

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Rav, Community Manager

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Hi Gemma,
Did the Payroll app ask you to migrate your info from the STP app at any stage after login or does it not get that far either?

Are you attempting to login to the Payroll app using the same email address & password that you've used with the free STP app?
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Gemma Sheehan

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It didn't get that far. Yes the same email and password for the STP app

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Rav, Community Manager

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Ok thanks for that. Can you let me know the ABN you have registered into the free STP app please?
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Gemma Sheehan

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92781662400
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Rav, Community Manager

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Thanks Gemma, I'll need to check this over with the app devs. I've just sent through the details to them and I'll let you know as soon as they come back to me.
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Rav, Community Manager

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Hi Gemma,
The team have just got back to me and asked that you try and login to the Reckon Payroll app again now.
If the app is still open, please close it and swipe it away from your running apps before trying to login.

Please let me know how you get on.
(Edited)
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Gemma Sheehan

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It seems to be working now thank you