payroll dating problems

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  • Question
  • Updated 7 months ago
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Accounts 2017 R2 - Payroll Centre

Despite changing payroll period dates prior to selecting staff to be paid the incorrect dates appear on the payslips for the employees but show correctly on the payroll totals report. 

The weeks have then shown on our accounts out of sync and one week missing altogether. 

Can we rollback/remove processed payroll runs and redo them? We would be rolling back to 29.01.2018.
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Emma

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Posted 7 months ago

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Rav, Community Manager

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Hi Emma,
This sounds rather strange, I think it might be best to give our support team a buzz so that a technician can take a closer look into this issue with you.