PAYROLL PATCH 19/20

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  • Question
  • Updated 5 months ago
PAYROLL PATCH 19/20

Hi RAV,

I have tried to copy and paste the new RINB.EXE FILE but get this error message ;
Error (Access Denied creating \QCompany.TPS.
Help.

Sharon.
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Sharon Cowley

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Posted 5 months ago

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Kali

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I get:
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Rav, Community Manager

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Your file looks to be called RINB(3).exe not RINB.exe.
I'm guessing you would have had multiple download attempts in your download queue/folder.
Retry with the correctly named .exe file or reinstall Payroll Premier so the installation process can correctly install the missing .dll
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Kali

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Thanks for the response Rav, think my IT guys have fixed the issue.

Cheers,
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Sharon Cowley

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Kali how did they fix? I uninstalled and reinstalled ?
Sharon.
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Sharon Cowley

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Yeh I got that too !!

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Kali

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How did you get past it?
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Sharon Cowley

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Kali ,
How do upload these images . I took screen shot but not sure how to upload .

Sharon.
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Kali

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When you reply... there's a little camera on the bottom toolbar that appears at the bottom of the box you write in...
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Sharon Cowley

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Thanks so much !! I cant even remember - downloaded that file so many times now hoping it would work. 
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Kali

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Happy to help :)
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Rav, Community Manager

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Sharon,
In terms of the 'Access Denied' message, are you running any anti-virus or other security software that prevents files from being written to your C:/ drive?

I'd suggest switching off your anti-virus temporarily and then trying again.
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Sharon Cowley

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Hi ,
I turned off now i have this again . The same as Kali.

How do you unistall payroll premier 19-20 ?
Sharon.
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Sharon Cowley

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ok i did an uninstall and reinstall but i still get the error message -cannot proceed because PWUTIL.DIL was not found. Frustrated now !

Sharon.
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Kali

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Hi Sharon,

Are you running the file? Make sure you don't "run" it as such, but are just copying and pasting over the original.
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Sharon Cowley

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Hi Kali,
I finally fixed it myself !! While waiting on phone for another hour ! Not sure how , kept downloading and trying and deleting etc etc .

Thank you for answering ,
Sharon.
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Sharon Cowley

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Hi ,
was just on phone for an hour waiting and asked for patch 19/20 help as i keep getting the same error. 


I dont think support person knew anything about it . He installed payroll 19/20 which i had already unistalled and reinstalled and hung up and didn't help with patch!!!!

Now have to wait on phone again.

Sharon.

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