PAYROLL PATCH 19/20

Options
Sharon Cowley
Sharon Cowley Member Posts: 39 ✭
edited April 2020 in Payroll Premier
PAYROLL PATCH 19/20

Hi RAV,

I have tried to copy and paste the new RINB.EXE FILE but get this error message ;
Error (Access Denied creating \QCompany.TPS.
Help.

Sharon.

Comments

  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited April 2020
    Options
    I get:
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited April 2020
    Options
    Yeh I got that too !!

  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited July 2019
    Options
    How did you get past it?
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited April 2020
    Options
    Kali ,
    How do upload these images . I took screen shot but not sure how to upload .

    Sharon.
  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited July 2019
    Options
    When you reply... there's a little camera on the bottom toolbar that appears at the bottom of the box you write in...image
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited July 2019
    Options
    Thanks so much !! I cant even remember - downloaded that file so many times now hoping it would work. 
  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited July 2019
    Options
    Happy to help :)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2019
    Options
    Sharon,
    In terms of the 'Access Denied' message, are you running any anti-virus or other security software that prevents files from being written to your C:/ drive?

    I'd suggest switching off your anti-virus temporarily and then trying again.
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2019
    Options
    Your file looks to be called RINB(3).exe not RINB.exe.
    I'm guessing you would have had multiple download attempts in your download queue/folder.
    Retry with the correctly named .exe file or reinstall Payroll Premier so the installation process can correctly install the missing .dll
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited July 2019
    Options
    Thanks for the response Rav, think my IT guys have fixed the issue.

    Cheers,
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited July 2019
    Options
    Hi ,
    I turned off now i have this again . The same as Kali.

    How do you unistall payroll premier 19-20 ?
    Sharon.
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited April 2020
    Options
    ok i did an uninstall and reinstall but i still get the error message -cannot proceed because PWUTIL.DIL was not found. Frustrated now !

    Sharon.
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited July 2019
    Options
    Kali how did they fix? I uninstalled and reinstalled ?
    Sharon.
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited July 2019
    Options
    Hi ,
    was just on phone for an hour waiting and asked for patch 19/20 help as i keep getting the same error. 


    I dont think support person knew anything about it . He installed payroll 19/20 which i had already unistalled and reinstalled and hung up and didn't help with patch!!!!

    Now have to wait on phone again.

    Sharon.

    .

  • Kali
    Kali Member Posts: 341 ✭✭✭
    edited July 2019
    Options
    Hi Sharon,

    Are you running the file? Make sure you don't "run" it as such, but are just copying and pasting over the original.
  • Sharon Cowley
    Sharon Cowley Member Posts: 39 ✭
    edited July 2019
    Options
    Hi Kali,
    I finally fixed it myself !! While waiting on phone for another hour ! Not sure how , kept downloading and trying and deleting etc etc .

    Thank you for answering ,
    Sharon.

Categories