Payroll Premier 14/15. During pay run will only process 50% of employees and then freezes. Have to delete Q Company TPS and restore

Payroll Premier 14/15. During pay run will only process 50% of employees and then freezes. Have to delete Q Company TPS restore and enter data again. Any suggestions

Kieran Gaffney

110 Points

Posted 11 months ago

11 months ago

Kevin Russell, Accredited Partner

45,502 Points

Have you tried reinstaling the software? Payroll Premier was always a bit flakey. I havent used it for years. And I havent sold it for even longer.

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11 months ago

Kieran Gaffney

110 Points

Thanks Kevin
No I haven't but I will this week prior to my pay run.
Thanks for the tip.

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1 person likes this

11 months ago

Kieran Gaffney

110 Points

Hi Kevin,
Prior to today's pay run, I uninstalled payroll and reinstalled software as you suggested.
For the first time in months the pay run processed 100 % without crashing.
Lets hope this continues. Thanks for your assistance

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Payroll Premier 14/15. During pay run will only process 50% of employees and then freezes. Have to delete Q Company TPS and restore

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Payroll Premier