Payroll Premier 14/15. During pay run will only process 50% of employees and then freezes. Have to delete Q Company TPS and restore

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  • Updated 4 months ago
Payroll Premier 14/15. During pay run will only process 50% of employees and then freezes. Have to delete Q Company TPS restore and enter data again. Any suggestions
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Kieran Gaffney

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Posted 4 months ago

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Kevin Russell, Accredited Partner

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Have you tried reinstaling the software? Payroll Premier was always a bit flakey. I havent used it for years. And I havent sold it for even longer.
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Kieran Gaffney

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Thanks Kevin
No I haven't but I will this week prior to my pay run.
Thanks for the tip.
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Kieran Gaffney

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Hi Kevin,
Prior to today's pay run, I uninstalled payroll and reinstalled software as you suggested.
For the first time in months the pay run processed 100 % without crashing.
Lets hope this continues. Thanks for your assistance