Payroll Premier 18-19 and windows 10 problems

Julie Ross
Julie Ross Member Posts: 8
edited August 2019 in Payroll Premier
I purchased a new computer last month with windows 10 operating system. I use Payroll Premier 18-19. Every week, the payroll system crashes either during a report run or compiling the STP report. THis week, I cant even log in! It just wont start, despite running the recovery program. My tech guy is a frustrated as me. We have reinstalled the payroll program 3 times. Is there a setting or something in Windows 10 which is causing this?

Comments

  • Julie Ross
    Julie Ross Member Posts: 8
    edited January 2019
    No error messages received.
  • Julie Ross
    Julie Ross Member Posts: 8
    edited October 2019
    Thanks Kevin for your response.  It was a problem with the data file. Fortunately I had backups from my previous computer and we have worked thru each week again and now it all seems to be working fine. My first windows 10 computer had a fault and had to be returned to the manufacturer and my supplier thinks this is when the data file was corrupted. It's been a lot of work but at least all is working now. Thank you for responding.