Payroll Premier 2018/2019 doesn't upgrade the previous file - message says "follow instructions provided with product" the product was downloaded - anyone have the instructions?
Thank you
Thank you
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902 Points
Posted 3 months ago
Rav, Community Manager
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59,648 Points
I am running payroll 16/17 and it will not find my file to update. From above I have to upgrade the file to 17/18 but how do I install the 17/18 file when I do not have the IKC?? I have been waiting on the phone for Technical support for over 50 minutes now . So not happy with Reckon's service at the moment not its product!
Rav, Community Manager
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59,078 Points
Previous version trials and their IKC's are listed here -
https://www.reckon.com/au/prior-versions-and-retail-downloads/
https://www.reckon.com/au/prior-versions-and-retail-downloads/
Thank you for the link, I was unable to find this by navigating the reckon website.
