Payroll Premier 18/19 doesn't upgrade the previous file

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  • Updated 4 months ago
Payroll Premier 2018/2019 doesn't upgrade the previous file - message says "follow instructions provided with product" the product was downloaded - anyone have the instructions?
Thank you
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Nicky Wray

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Posted 4 months ago

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Rav, Community Manager

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Hi Nicky,
Here's a couple of links below which will help you out

Payroll Premier 2018/19 Installation and Upgrade Guide


Payroll Premier User Guide
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Michelle Harris

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I am running payroll 16/17 and it will not find my file to update.  From above I have to upgrade the file to 17/18 but how do I install the 17/18 file when I do not have the IKC??  I have been waiting on the phone for Technical support for over 50 minutes now .  So not happy with Reckon's service at the moment not its product!
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Rav, Community Manager

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Previous version trials and their IKC's are listed here -

https://www.reckon.com/au/prior-versions-and-retail-downloads/
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Michelle Harris

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Thank you for the link, I was unable to find this by navigating the reckon website.