Payroll Premier 2018/19 PAYG summary showing RESC but it should be NIL

  • 2
  • Question
  • Updated 4 months ago
I have generated PAYG summaries for the 2019 year and I have one client showing RESC amount but it should be NIL.  I have checked the reports and all set to Statutory Super.  How do I fix this.
Photo of Anna

Anna

  • 244 Points 100 badge 2x thumb

Posted 4 months ago

  • 2
Photo of Catherine moxon

Catherine moxon

  • 336 Points 250 badge 2x thumb
Hi
I has a similar problem a few weeks ago, there was a patch i needed to install that i wasn't aware of. 
Have a look at this link http://kb.reckon.com.au/issue_view.asp?ID=5700 

It fixed the issue for me. 
Photo of Pia

Pia

  • 514 Points 500 badge 2x thumb
I had the same problem but it would only show up on the Empdupe File and not on the payment summaries.  Do we know if the new 19/20 Patch Update will fix this problem or do we need to install the previous update as well?
Photo of Anna

Anna

  • 244 Points 100 badge 2x thumb

Thanks Catherine, that worked
Photo of Anna

Anna

  • 244 Points 100 badge 2x thumb

Hi Pia

I would recommend that you read the comment from Catherine and have a look at the link she provided.  I used this and it worked.