Payroll Premier 2018/2019 STP Report is empty

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  • Problem
  • Updated 2 months ago
We ran a payroll on the 03/07/2018 and its populated in Premier but when we run STP (Single Touch Payroll) the totals come through accurately but there are no employees listed ???
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Ray

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Posted 2 months ago

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Adrienne Millers

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Does anyone have an answer to this problem
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Shisir, Employee

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Hi Ray and Adrienne, 

Apologies for the delay.

First could you please confirm that you have done those payruns from within the Payroll premier 2018/19 version? Cause only the pays done from this version is available for STP export.

However if you have done it from 18/19 and still not appearing on the export, please check out this KB http://kb.reckon.com.au/issue_view.asp?ID=5699 for further instructions as there could be some corruption on the data file.

Regards

Shisir