Have just generated End Financial Year Report in Payroll Premier 2019/20 and noticed two of my terminated employees aren't included. I went into GovConnect and made sure their final pays were completed and they are both there. Has anyone else had this problem, hope it's an easy fix.
When I terminated an employee another pay was created but the amount was zero. You can either check in “Pays” and scroll through to see whether any amounts were zero or go into the employees file and look under “History” and check whether any pays were zero. Hope this helps.
Have tried doing this again, I have 15 employees terminated during the 2019/20 year, 13 of them have appeared on the EOFY financial report to be uploaded to GovConnect, 2 havent. All 15 employees were terminated exactly the same way, and I don't have any 0.00 showing for any of them For some reason it dosent upload 2 of them to the report. I checked in GovConnect to see if they were uploaded when their final pay was done, and they are there. Wondering if I should upload the EOFY without the two employees, as their pays are definately in the respective GovConnect report - help
I also have one employee that I couldn’t get to appear on the portal though they appeared on the reconciliation report and were successfully reported at the time of termination. Reckon tech support tried to help (hours on the phone) but couldn’t fix what they said was a corrupt file issue. I ended up having to call the ATO direct to explain and to have it logged in their system in case the terminated employee did not receive the data in their myGov. I also advised the terminated employee too. Sorry this doesn’t really help but the call to the ATO made me feel a little better.