Payroll Premier is closing half way through processing pays.
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Ellen_10155763
Member Posts: 1 ✭
Payroll Premier 2019/20 is closing half way through processing pays. I log back in and finish the process but then it creates 2 pay runs for that date and 2 STP JSON Files
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Hi Ellen,
When was the last time you were able to successfully process a pay run, without crashing?
Have you considered making use of the Payroll Recovery Wizard application that is installed with Payroll Premer? It will assist you in restoring a pay run backup from a time when there were no errors present.
Alternatively, you can submit a request for a Reckon Data Service analysis.
Regards,
Data Recovery TeamRegards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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