Payroll Premier STP. An error telling me to contact the ATO. The ATO has told me to go into my Emplo
Nat Welsh
Member Posts: 11 ✭
STP issues. Yesterday I requested a callback from Tech Support when the "Company name, ABN or branch no. was invalid" comparing Payroll Premier to the Reckon Portal. The issue was finally resolved after 2 callbacks and over 70 mins on the line. Eventually I was able to submit the file (hrs of mucking around) and now I have an error telling me to contact the ATO. I've got off the phone to them and they have said I need to go into my Employees tab and request a minor update?? Has anyone else had as much trouble as me and did you find a solution?
1
Comments
-
Hi Nat,
Generally, a 'Please contact the tax office' message means that you haven't registered your Software ID.
The Software ID is located in the Company & Advisers section of the GovConnect STP service.
There's more info on this here -
Single Touch Payroll - AUSkey and Software ID FAQ's
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Thanks for getting back to me Rav. When I click on the link to the Access Manager and select login it brings up a MyGov screen and not the Auskey option?
0 -
I had the same issue, and I have now registered the Software ID. Do I have to re-upload the STP file again for it to refresh with the ATO?0
-
I was wondering the same thing Simone. I am also now registered. I am assuming I need to Export the file & I'm guessing this won't be done as a Full replacement file as the other had an error? Or, is it an update event?
Thanks0 -
Hi guys,
You'll need to export the same file again because it would not have gone through due to the Software ID not being registered.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hi Nat,
I went in again as I hadn't heard back from Reckon. I went in and uploaded the file again as a Full Replacement File and it has now been successfully accepted. I am hoping this replaces the original file that was not successful.0 -
Hi Simone.
Thanks for chatting to me and letting me know there's someone else having the same issue!
So a Full File Replacement? It's interesting because Rav has just said export the same file again. I was unsure which option to go under including the update option.
I'm sure the ATO will have to be flexible to begin with. We are all learning afterall.
Thanks,
Nat
0 -
Hi Nat,
So what I did was I used the same Export file that i originally exported and re-uploaded it and ticked new pay run/file replacement.
This is after I confirmed the Software ID with the ATO.
Like you, I am hoping the ATO will be flexible and see that there are two uploads, one being an "error" and the other being "successful".
Thanks,
Simone
0 -
Thanks Simone. I checked a file & nearly cried when I saw the ATO error. Luckily the other file was the new one so I now have "success"!
Thanks for your help.
Good luck with the rest of EOFY.
Nat
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community