Payroll Premier STP report Export button missing

Karan Lake
Karan Lake Member Posts: 14
edited July 2019 in Payroll Premier
When i process STP report in Payroll Premier the report does not fully open i cannot see the export button, the minimize or maximize does not work.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    Hi there Karan,
    Are you able to post a screenshot of this so we can get a better idea of what you're seeing.

    Feel free to redact any sensitive info


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  • Karan Lake
    Karan Lake Member Posts: 14
    edited July 2018
    i have previously sent you an email however attached is what i see, i cannot see the buttons to the right of the screen, they are locked.  image
  • Karan Lake
    Karan Lake Member Posts: 14
    edited July 2018
    Rav i need an answer to this question.  i cannot download as i cannot see the export button.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    Hi Karan,
    Adjust your screen resolution so that the full application can display.

    You'll find this in your PC display settings (example below)

    image


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