You seem to be hit & miss with answering people's questions/queries on here?
I saw a comment earlier (by chance) speaking of a 'patch' that fixes some STP errors - why is this not being communicated & shared under 'updates & service packs' to all members? Are there other "patches" that have also not been communicated?
I would like to think updates such as this would be important enough for members to be notified via email?
There seems to be very little communication about software updates. For payroll professionals, having a software we can rely on is extremely important.
I've been waiting on glitches to be fixed inside Payroll Premier for years; which, could be potentially putting other members at risk too. From a compliance point of view I feel these should be fixed as priority or at least members made aware of such glitches?
For example, I have been waiting over 6 months for an error to be fixed with SGC & leave loading. Currently, SGC is not calculated on leave loading which is incorrect as per the ATO guidelines. How is this not a priority to be corrected by Reckon or at the very least being communicated to members as it's potentially putting members at risk for SGC penalties.
There are so many glitches like this I have come across over the years, and to be honest, it's really quite frustrating and unprofessional.
We're weeks away from EOFY and many of us are still waiting on direction of an EOY process for STP.
It's really quite poor and I'm sorry to take my frustration out on you; however, I have been using this software for close to 15 years, and the communication to members really needs to improve and regular software updates need to occur.
I look forward to your response.