payroll - this version of payroll will not upgrade your version 18 database???

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  • Updated 10 months ago
i have two companies that l switch between on payroll. One l can still open and the other says l am unable to continue as this version of payroll will not upgrade your version 18 database??
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Kerrie O'Brien

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Posted 10 months ago

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Kerrie O'Brien

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This reply was created from a merged topic originally titled payroll - this version of payroll will not upgrade your version 18 database???.

i have two companies that l switch between on payroll. One l can still open and the other says l am unable to continue as this version of payroll will not upgrade your version 18 database??
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Luke, Employee

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Hi Kerrie,

If this message occurs and the file is not a version 18 data file, then the file has become corrupted. Please restore the latest backup of the data file.

The program also automatically creates backups for you found in C:\QPRollVxx\Backup

Luke
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Kerrie O'Brien

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GRRRR sorry Luke - l do not have a file called qcompany
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Kerrie O'Brien

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ok - found it and deleted it. if l go into computer C:\QPRollVxx\backup l can see all the automatic backups however if l open the company and try to restore it nothing shows up.
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Candice

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We're having the same problem.
I've deleted the Qcompany.tps and opened the sample file but cannot restore from the last back up. I get a message saying "please update to version 25 first"
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Luke, Employee

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Hi Kerrie,

Please close Payroll Premier. Then browse to where your backups are and if it ends in .001 for example, replace the numbers with .QPB instead. When you go to restore you will be able to see the backup there now.

Candice, it sounds like the backup your trying to restore is corrupted or there is a possibility you have skipped a version. I.e. you're were using Payroll 13/14 and then are trying to open the file in 15/16 and skipped the 14/15 edition.

Luke.
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Kerrie O'Brien

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Your amazing Luke. This forum is great!!!!!