Payroll YTD figures gone haywire

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Jenna_9994102
Jenna_9994102 Member Posts: 4 ✭
edited April 2020 in Reckon Accounts (Desktop)
I have created an accountants copy of our file in reckon accounts desktop and since then, our payroll YTD figures have gone haywire on all payslips current and prior.  It may be a coincidence and not connected to the accountants copy, but has anyone else heard of this or know how to fix it? Thank you.

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  • Michelle_8896693
    Michelle_8896693 Member Posts: 12 ✭
    edited April 2019
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    I imported accountants changes and my accounts no longer reconcile. Don't know what's gone on.... It's currently with the accountant.
  • Jenna_9994102
    Jenna_9994102 Member Posts: 4 ✭
    edited April 2019
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    I haven't even imported any changes, it seems to be only since I've created the copy. 
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    Hi Jenna

    If you say the YTD has gone haywire prior to Accountants copy as well, I would possibly consider they were out prior to the accountants copy.  Can you go back to some previous payslips and/or restore the backup to check before you move forward.  If this is the case you may need to restore the backup and contact tech support, or check online for a solution to the exact problem.
  • Jenna_9994102
    Jenna_9994102 Member Posts: 4 ✭
    edited April 2019
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    Thank you. I upgraded to the latest 2019 version as we were still using last years version and now everything seems to be ok. Not sure what happened. Thank you for your help. 

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