Thank you for reaching out to us regarding your payroll inquiry an welcome to the Reckon Community.
So we are able to look into this matter, please let me know if you have made any changes to payroll since it last worked properly.
Look forward to your response!
No nothing has changed with our payroll. I have used the Reckon payroll tax feature since we first went over to quickbooks and have not had any problems. Reckon support told me the problem has been there for two years or more. Perhaps I should check my previous lodgements to OSR and Vic Payroll Tax.
I personally find the State Payroll Tax report not trustworthy myself. A few reasons being, very easy to tick or untick a box that will affect it, assign an employee to the wrong state, etc.
But a few years ago I actually found that a client who was using the same payroll item i.e. salary across employees in different states it would only pick up one state and not the other. So we had to set up a different payroll item for each item needed and by each state i.e. Salary - Vic, Salary - NSW, etc.
I would personally customise a Payroll Summary report and memorise it and use that as your report!
If you have any further queries please feel free to email me directly at email@example.com.
Kind regards, Sally