payrun in reckon is stuck on status processing Status

  • 2
  • Problem
  • Updated 2 weeks ago
  • Solved
  • (Edited)
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John Moussa

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  • frustrated

Posted 1 year ago

  • 2
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Rav, Community Manager

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Hi there John,

Really sorry to see you're having some issues there, have you already been in touch with our Reckon One team to have this looked into?

Let me know

Cheers
Rav
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Tim Chia

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Hi Rav, I got the same problem as this week the processing time took 2 hours for 30 workers, please advise how to fix this problem, thank you
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Rav, Community Manager

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Hi Tim,
Can you please get in touch with our Reckon One support team as soon as you can so we can get a technician to take a look & escalate this if required.
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John Moussa

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thanks, i have called the support and they fixed the problem.