Payrun not working

Options
TeaganHayse
TeaganHayse Member Posts: 26 ✭✭
edited August 2017 in Reckon One
I am finding that when trying to do a payrun some of the employees are not calculating. It's very slow and getting stuck just trying to add employees.

Is anyone having this problem and how do we fix it?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2017
    Options
    Hi there Teagan,

    Could you try logging out and closing down your browser before trying again, does the problem persist?

    Also, does the same thing occur when trying on an alternative browser and/or internet connection?
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • TeaganHayse
    TeaganHayse Member Posts: 26 ✭✭
    edited July 2017
    Options
    same thing happens. It is not every single employee but it is 2 out of 5 employees so far
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2017
    Options
    Hi there Teagan,

    Apologies for the delay in getting back to you.

    Is this problem still persisting for you?
    If so, can you let us know what is not calculating specifically and how many employees its affecting?

    Also, what is happening and where in the process of adding employees is it failing for you?

    Let me know

    Cheers
    Rav
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Categories