Payrun not working

  • 1
  • Question
  • Updated 9 months ago
I am finding that when trying to do a payrun some of the employees are not calculating. It's very slow and getting stuck just trying to add employees.

Is anyone having this problem and how do we fix it?
Photo of Teagan Hayse

Teagan Hayse

  • 172 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 45,830 Points 20k badge 2x thumb
Hi there Teagan,

Could you try logging out and closing down your browser before trying again, does the problem persist?

Also, does the same thing occur when trying on an alternative browser and/or internet connection?
Photo of Teagan Hayse

Teagan Hayse

  • 172 Points 100 badge 2x thumb
same thing happens. It is not every single employee but it is 2 out of 5 employees so far
Photo of Rav

Rav, Community Manager

  • 45,830 Points 20k badge 2x thumb
Hi there Teagan,

Apologies for the delay in getting back to you.

Is this problem still persisting for you?
If so, can you let us know what is not calculating specifically and how many employees its affecting?

Also, what is happening and where in the process of adding employees is it failing for you?

Let me know

Cheers
Rav
(Edited)