Payslip email issue - Reckon One

Mehul Patel
Mehul Patel Member Posts: 14
edited April 2020 in Reckon One
I have few employees not receiving payslips by email, they are using yahoo and hotmail emails. Can anyone please help to resolve the issue? TIA

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2019
    Hi Mehul,
    In the first instance I'd recommend these particular recipients check their Spam/Junk email folders and settings to ensure the emails haven't been diverted there.

    Are you able to CC/BCC yourself into these particular emails and confirm if you are able to receive the email successfully?



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  • Mehul Patel
    Mehul Patel Member Posts: 14
    edited February 2020
    Hi Rav, 
    There was nothing in spam/junk folder. Yes, I can receive CC/BCC without any issue. Looks like it's just a few yahoo and Hotmail email ID not working with Reckon. Any help would be appreciated. Thanks