Payslip issue (Reckon Premier 2017/18)

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  • Updated 1 year ago
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Hi, I sent out payslips yesterday as per normal but about 10% of employees for some reason received their payslip as a winmail.dat file and were unable to open. Has anyone experienced this issue and how do I avoid this happening again. Thank you in advance for any help on this.
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Antonia

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Posted 1 year ago

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Rav, Community Manager

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Hi Antonia,

I've found a KB article with some info on the scenario where winmail.dat files are received rather than the intended attachment.

Check it out here -
Winmail.dat rather than invoice or statement attachment is received by some email recipients.
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Kevin Russell, Accredited Partner

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This is caused by windows updates. I was looking at this issue just yesterday. Its a problem with Outlook. Doesnt seem to matter what version