On our payslips there is a section that has the 'Employer Super Contributions' it lists, Super Fund name, Super Number and YTD contribution. For some reason the Super Fund name is never picked up - even though the employees Super fund details are complete in their employee card in Reckon. Any idea why this is not being picked up on our payslips?
-
432 Points
Posted 6 months ago
-
18,994 Points
-
432 Points
Hi John, Yes, the Fund Name is both in the Fund name section and the Fund Scheme section and neither sections are getting picked up on the payslip.
Rav, Community Manager
-
64,284 Points
Hi tjoseph,
Is this the first occurrence of it not being picked up on the payslips? Or has it never appeared?
Is this the first occurrence of it not being picked up on the payslips? Or has it never appeared?
-
432 Points
It has never appeared. I have spent time trying to solve the problem and have hit dead ends so thought i would ask the community!
-
18,984 Points
In my case, I elect to use a separate SGC payroll item for each Super Fund (and also for each Super Deduction or Super Salary Sacrifice), meaning that the name of the Fund will always appear. I take it that you use are probably only using one. On that basis, it is possible that there is some sort of corruption with your initial setup. Therefore I would suggest creating a new SGC item and seeing whether or not this does the trick.
John L G
John L G
Heather Sanders, Accredited Partner
-
658 Points
I also use a seperate item for each fund
-
900 Points
