Payslip - YTD Earnings

  • 1
  • Problem
  • Updated 5 months ago
Hi,
I have noticed that my Reckon Desktop YTD Earnings/Super Totals on all employees payslips have been reset for the past two weeks.  Is there anyway of resetting this. My STP YTD earnings aren't affected by this. But I am having alot of employees askings
Any Assistance would be greatful
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Karina Clarke

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  • frustrated

Posted 9 months ago

  • 1
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Rav, Community Manager

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Hi Karina,
Can you give us a bit more info on this, particularly around what mean when you say its reset? Has it gone to zero?

Have you submitted a Update Event recently?
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Karina Clarke

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Hi Rav
This is the third week of YTD earnings not updated correctly.  
Not sure what do you mean an Update ? Of Reckon ?
Cheers
Karina
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Jenna

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Hi Karina, 
I am having the same problem. Did this problem fix at all? And if so, how please??
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Kerrie Cox

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Karina, We had exactly the same problem for 2 pay periods. Reports were OK but not payslips or pay cheques. Then all went back to normal. I resent new payslips to everyone (but only 1 employee had even noticed).