Payslips are not printing, just sits in a loop

Donna Wilson_10373630
Donna Wilson_10373630 Member Posts: 2
edited July 2020 in Accounts Hosted
Payslips are not printing, when I select the print button they just sit in a loop with the green line and second counting up.

Comments

  • Shelly Shumack
    Shelly Shumack Member Posts: 1
    edited December 2019
    Do you use the file drop down menu --print forms---print payslips ---select the ones you want and press ok. See if that works.
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2020
    I had a similar problem, I use Foxit Reader and maybe there was an update but I had to make an adjustment in the settings of Foxit about how to handle PDF’s, now all is good 
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2019
    It could also be that there is a problem with one of the pay slips.  The solution to that is either to print them off individually, until you find the problem one, or do a small group at a time, until you get to a group which refuses to print, then do individually to locate the problem one.
    John L G
  • Donna Wilson_10373630
    Donna Wilson_10373630 Member Posts: 2
    edited December 2019
    Thank you everyone, it was one of the payslips, you were right.  All fixed now.
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2019
    Great news, Donna.  Thanks for letting know.
    John L G