Payslips are password protected - where is this set up? I can't open them.

Steph Van der Does
Steph Van der Does Member Posts: 4
edited May 2020 in Reckon One
I've just started a new file with Reckon One and sent the payslips out...problem is the pdf is password protected and I have no idea what the password's are or how to remove them.
Any ideas on this?
Thanks heaps

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    Go to the little cog in the top right hand corner, click settings, payroll settings, general. Untick that setting
  • Steph Van der Does
    Steph Van der Does Member Posts: 4
    edited August 2019
    Thanks heaps!
  • Dawn Nelson-Furnell
    Dawn Nelson-Furnell Member Posts: 1
    edited August 2019
    I'm having the same problem, followed your instructions to find the password protection for emailing payslips wasn't ticked :(.  But im still unable to open the emailed payslip.