Payslips Issue - Payroll Premier 2018-2019

  • 1
  • Question
  • Updated 2 weeks ago
Hi, I just processed my first Payroll Premier for 2018-2019 and the payslips cannot be sent by email. I tried fixing it by going to : right click Payrol icon, properties,compatibility, tick the box "run the program as administrator , apply, ok.
Photo of Mayline Lagazo

Mayline Lagazo

  • 122 Points 100 badge 2x thumb

Posted 2 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 55,250 Points 50k badge 2x thumb
Hi Mayline,

Can you please try closing Outlook and leaving it closed then try emailing again from Payroll Premier. Try sending your emails again. 

Does it work?
Photo of Joyce Cruise

Joyce Cruise

  • 64 Points
Thank you, closing Outlook worked for me.
Photo of Kylie

Kylie

  • 674 Points 500 badge 2x thumb
Cool that worked for me too! Thanks
Photo of Mayline Lagazo

Mayline Lagazo

  • 122 Points 100 badge 2x thumb
Thanks very much Rav. It is now working. I clicked the outlook icon and click the run as administrator and it works. Thanks. Have a nice day.
Photo of Deborah Fowler

Deborah Fowler

  • 90 Points 75 badge 2x thumb
Hi there,  I'm having the same problem - select 'email pay slips' and all the staff are there.  Select  OK (to send) & immediately there are no pay slips to email.  I have checked that everyones email addresses are still in their employee sections.  What should I do?  (I have tried shutting down outlook & doing it)
Photo of Stephen Williams

Stephen Williams

  • 130 Points 100 badge 2x thumb
Ok thanks that worked, but so bizarre.