Payslips - Year to date figures

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Jacqui Allen
Jacqui Allen Member Posts: 238 ✭✭
edited July 2020 in Accounts Hosted
My client has just noticed the year to date figures on the payslips are incorrect.  All was fine upto and including the last pay in December 2017, however the first payslip in January 2018 appears to show calendar year totals.  ?Is this a direct result of the last update (since reverted), does anyone else have this issue?
?The same thing occurred last may when they upgraded using the desktop version. ??Which was resolved by turning off payroll, rebuilding the data file, creating a portable file and restoring same and reactivating payroll.

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  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 475 Accredited Partner Accredited Partner
    edited September 2019
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    Have you checked Company setup in the Company Information?  Or the knowledge Base?

    http://kb.reckon.com.au/search.asp?cate=1&search=YTD&type=3&mode=search

    Regards, Robyn Kelly

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
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    H jacqui.  I have just a pay slip issued on 12/1/2018 and everything is fine.  John L G
  • StaceyL123
    StaceyL123 Member Posts: 27 ✭✭
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    My year to date reset to last fortnight. company information correct = JULY

    This happened after the licence was renewed. Has anyone else had the same issue and how to i fix this? Do I need to run a data rebuild?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,421 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi @StaceyL123

    Yes, I'd recommend running the rebuild THREE times (For some reason, 3 rebuilds solves a number of issues!)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • StaceyL123
    StaceyL123 Member Posts: 27 ✭✭
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    Thanks Shaz,

    Lucky for me - just the one time - took just under 30 mins to back up and rebuild x 1


    Have a great week :)

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,421 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Great to hear @StaceyL123 👏🏻👏🏻👏🏻👏🏻😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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