pending for more than 4 months

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  • Problem
  • Updated 2 months ago
I have submitted a pay run on 24/12/2019, but it still shows pending (today is 01/05/2020). I have called ATO today, and ATO said that they did not receive any infomation and told me to delete the submission and make a new submission. But on my free STP APP, there is no fuction to allow me to delete. What can I do? please help!
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Lanso

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Posted 2 months ago

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Rav, Community Manager

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Hi Lanso, the ATO don't have this submission because they had closed their STP transmission service over the course of the Christmas & New Year break to perform some major system maintenance. They should have advised you of this as well on your call.

That submission will remain as it is however since Single Touch Payroll is reported on a Year to Date basis, any subsequent successful submissions that you send will update your balances to their present values.