Pending Pay Runs

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  • Problem
  • Updated 2 months ago
  • (Edited)
I am using STP app and have two pay runs on 24th and 27th Dec showing as pending with awaiting response from ATO. I cannot see these pay runs in my ATO Business Portal either where every other pay run is fine. I duplicated the 24th December one and submitted to check if it was due to being close to Xmas and the duplicate submitted fine. Question is can I delete these pay runs out from the STP app? Obviously 4 months later they are not going to successfully go through to the ATO and looks like an issue with the app.
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Cale

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  • confused

Posted 3 months ago

  • 2
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Rav, Community Manager

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Hi Cale,
This one isn't an issue with the app but rather its due to the ATO's SBR2 service being closed for an extended period over the Christmas & New Year period due to major system maintenance.
Those submissions will stay as they are however if you have submitted successful pay runs since, your balances have already updated since STP is reported on a YTD basis.
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Cale

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Thanks for your reply Rav. So I don't need to do anything? Should I call ATO? Should I also do an amendment for the duplicate that has been submitted and processed by ATO?
(Edited)