Personal+Plus+2015+in+Windows+10,+can't+open,+get+error+message+Microsoft+Visual+C+++++Runtime+Library++Runtime+error++and+then+the+directory+for+qbw.exe,+any+ideas+how+to+get+it+running????
UPDATE it was suggested to me to delete all trace of Intuit/Quicken/Reckon from my PC and re-install, it worked, but on closing I got the same issue trying to open it again!
UPDATE it was suggested to me to delete all trace of Intuit/Quicken/Reckon from my PC and re-install, it worked, but on closing I got the same issue trying to open it again!
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260 Points
- mad
Posted 4 years ago
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162 Points
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144 Points
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260 Points
Rav, Community Manager
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92,016 Points
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260 Points
Hi Ray, it is Personal Plus 2015, I am a user of Reckon Accounts Hosted for my business but run our personal super fund on the this desktop platform and cannot get access.
Rav, Community Manager
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91,926 Points
Thanks for coming back to me John,
I'm just trying to piece this together as I'm a bit confused, your opening post references .qbw.exe in the error message which is a business product range (eg. RA Plus) executable file.
I'm just trying to piece this together as I'm a bit confused, your opening post references .qbw.exe in the error message which is a business product range (eg. RA Plus) executable file.
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260 Points
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260 Points
I must have had the other system on my mind, I couldn't cut and paste the message so I had to flash back and forward to type it in and stuffed up!
Rav, Community Manager
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91,522 Points
Not a problem John! :)
Thanks for clarifying that. This issue does seem quite strange, I've emailed our Development team in relation to the problem and I'll update you as soon as I receive word back.
Cheers
Thanks for clarifying that. This issue does seem quite strange, I've emailed our Development team in relation to the problem and I'll update you as soon as I receive word back.
Cheers
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260 Points
Thank you for the help.
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260 Points
Rav, I hope I can contact you this way, I purchased the 2016 upgrade being told it was totally compatable with Win 10 and I still get the same message and can't get to my files. It is now critical as the accountant needs the data for taxation purposes, can anyone help?
Rav, Community Manager
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91,926 Points
Really sorry to hear this is still occurring for you John, the team have been trying to reproduce the error that you're experiencing but so far haven't been able to.
In saying that, I'll try chase up some more info around this for you.
Cheers
Rav
In saying that, I'll try chase up some more info around this for you.
Cheers
Rav
Rav, Community Manager
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91,926 Points
Hi again John,
Do you have Adobe Reader X installed by any chance?
If so, could you please set it to run in non-protected mode.
Set Adobe to run in non-protected mode:
Do you have Adobe Reader X installed by any chance?
If so, could you please set it to run in non-protected mode.
Set Adobe to run in non-protected mode:
1. Open the Adobe Reader:
a. Start > All Programs > Adobe Reader X;
2. Edit > Preferences > General tab;
3. Untick the box: Enable Protect Mode on Startup;
4. Click OK to close.
There's more info and further steps in this article - http://kb.reckon.com.au/issue_view.asp?ID=3917
Let me know if there's any change (or not)
Cheers
Rav
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260 Points
Rav, I was using Acrobat Reader 11 and it doesn't seem to have that option? I uninstalled it and tried to load 9.41 but that isn't an option in Win 10 so I tried Acrobat Reader DC which I am now using but again no such option and no change?
Rav, Community Manager
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91,926 Points
Thanks for that John,
I've had another word with our Dev team and unfortunately they are still unable to recreate the error.
The cause of the issue may be a conflict with another program running on your PC.
If you're running a Anti-Virus scanner, can you please switch it off and close it and then retry.
Failing that, can you please try running Windows in Safe Mode and then reopen the program and confirm if you receive the same error?
Let me know how you get on,
Cheers
Rav
I've had another word with our Dev team and unfortunately they are still unable to recreate the error.
The cause of the issue may be a conflict with another program running on your PC.
If you're running a Anti-Virus scanner, can you please switch it off and close it and then retry.
Failing that, can you please try running Windows in Safe Mode and then reopen the program and confirm if you receive the same error?
Let me know how you get on,
Cheers
Rav
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260 Points
Yes, I had come to the same conclusion, when installing there was a message from "ZoneAlarm" which I use for Firewall and Antivrus, I will turn it off and report back after I finish a diagnostic I have running.
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260 Points
Couldn't find any bugs or such, turned off ZoneAlarm but still the same issue, the PC has the same programs as when I used Win 7 and Reckon 2015 ran fine, I am at a loss to find anything new except Win 10
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4,092 Points
John,
Rav's suggested patch is to be applied to Adobe Reader XI. It a printing problem fix !
In Adobe Reader; Select "Edit" then "Preferences" then "Security (Enhanced)"
Then untick "Enable Protected Mode at startup" then Ok. then exit Adobe.
This is a standard patch for printing problems with Adobe Reader. I really don't understand how this stops RPP getting access to the qdata files.
Your problem sounds like a file security issue. You could copy the quicken data directory to somewhere where there is definitely no windows security problems or try to run RPP as administrator.
Update the Forum on how you go.
John
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260 Points
Well it's been a while since I posted and I had to do a clumsy work around which was to set up the system on a laptop which is also running Win 10 and has almost all the same programs but for some reason it runs, well, sort of which is why I am posting again. When I double click the icon on my desktop it opens the "Reckon" bit about programs and not copying etc etc and then just hangs there. I close it with task manager and try again and bingo, music and applause, we are into the page which asks me if I am a new user or not. How can I get rid of this link and is there anyone else having the "opening up" issue?
