Hi - I just exported a report and saved it to my desktop. As soon as it was saved, excel launched automatically and showed the exported report. I am running PP 2016 on Win 10.
Alternatively - you can save the report to your desktop (for example) open Excel and drag the *.txt file to your open blank spreadsheet. It might help in the mean time until you solve the problem.
Select the tab de-delimited and Reckon will export to a csv file which can be imported into Excel, then saved in Excel format. Bit tedious but it works OK.
Good luck and hope this helps.
I never 'export' Reckon Reports.
The method I have used successfully for many years is to:
1. Open Excel so as to show a Worksheet.
2. Place the cursor in the cell in the Worksheet where you want the top left-hand corner of your Reckon Report to be, and click it.
3. In Reckon, display the Reckon Report you wish to copy/export to Excel.
4. Move the cursor across to the Reckon Report, and right click. A drop-down menu will appear.
5. Move the down the drop-down menu. This will highlight each option in turn.
6. With "Copy Report to clipboard" highlighted, left click. This will copy the Report to the clipboard.
7. Move the cursor the cell in Excel, and press CTRL V This will paste the Reckon Report in Excel.
8. You will then be able to reformat the Report to your liking, or as I often do, copy and paste some more Reckon Reports into the Excel Workbook, and reformat and combine them to compile a composite Finance Report and perhaps Excel Charts which display what I want. Sometimes I then copy the composite Excel Report and charts into a Word Report and reformat them further there.
This may seem a long-winded method, but I find that the formatting of a Report is important.
I hope that helps. ( I am not a Reckon employee.)
Judy - thanks - I did manage to run a report and it opened in Excel automatically once saved as well - but then I had to 'save as' to get it into excel format - seems like double handling to me and I then have all these text files saved that I don't need.
Here's hoping the options miraculously return!