personal plus 2018

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have upgraded to PP2018 just recently and now not all of my shares are downloading, even though I have not made any changes to anything  ??? Very annoying as I manually have to feed the missing prices into the portfolio !!
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Paula Stoyich

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Posted 1 month ago

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1 month ago
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John G, Information Support Analyst

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Hello Paula,

Check the Security Details of the stocks that are not updating.  Check in particular the Type: - it should be Stock.




Also, in One Step Update Settings > Select quotes, make sure all your shares are ticked.  




Hope this helps.


regards,
John
1 month ago
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Paula Stoyich

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Thank you John, but I have checked on this and all seems good, eg.g Telstra is not downloading the ticker is TLS    stock , it is definitely ticked and still does not do it with the others, when I UNTICK all the others and just update that one, it will update. I have approx 6 stocks that will  not download with the complete list ??
1 month ago
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John G, Information Support Analyst

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Hi Paula,

Once you have confirmed that all those stocks are properly configure, try this on your next daily downlaod attempt.  

Untick the Download stock & managed fund quotes and leave only Download currency exchange rates ticked.  After they have updated untick Download currency.... and tick Download stock..., click on Select quotes, click on Clear All and then click Mark All and then proceed with the download.  Does it make any difference?


regards,
John
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