Personal Plus and Windows 10 Upgrade

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  • Updated 4 years ago
Web site re-directions from Reckon and Share updates not working after upgrade to Windows 10. Reckon's response suggests i not use their software for Reckon web access and talk to technical at $4.90/min about the share updating. Oh come on Reckon have you given up. I have asked them to certify in writing that their product is fully compatible with Windows 10. Using Reckon Personal Plus 2015
Keith
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Keith

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Posted 4 years ago

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John Campbell

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Keith,

Thanks for your experience of Windows 10, as it is a direction I am also wanting to go.

The most likely problems "could" be your RPP license to access the share price site, or problems with accessing the web site via Windows 10.

Have you been able to confirm that you have download access via Windows 10 to other sites, say to http://www.asxhistoricaldata.com/ where you can download .csv price info ?

When you try to download prices with qpp 2015, do you get an error report or just no apparent update ?

Have you looked in security detail view and checked for any info ?

With previous upgrades to Win 7 or Win 8, some problems were around administrator rights, so you could try running qpp as administrator and see if that shows a change.

I'd be interested to know what you find, as in general, the reports I have for other packages on Win 10 is that changing from 8 to 10 has reported few problems.

John

(Edited)
Good reply, Keith,  and if I may add,  some of the findings at the foot of this article are worthy to note, for early adopters of WIn 10:

https://community.reckon.com/reckon/topics/windows-10-will-reckon-desktop-products-be-fully-compatib...

Gary
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Reckon FAQs, Employee

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Hi Keith,

Thanks for reaching out to the Reckon Community

The 2015 was released before Windows 10 became available so we cannot guarantee Accounts Personal Plus working as expected in all regards on it.  The next release - 2016, due in November - will be fully compatible with Windows 10.

regards,
John
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Narky One

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John, nice to hear "fully compatible with Windows 10". Might you also please tell us NOW, in advance, which bugs will be fixed and what enhancements will be made - surely you [you as in Reckon] already know, otherwise how could the coding changes be finalized and verified for the 2016 release in November? If you can't or won't tell us the planned bug fixes and enhancements now, please tell us why not.
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Andrew

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I'm with Narky..... When you say Fully compatible with Windows 10, do you mean like the 2015 releases had been fully compatible with Windows 8.x? (hint they hadn't been)

We need more details!
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Allan

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My Personal Plus 2015 updated ok with Win 7 but after updating to Win 10 late August the updating, previously done in seconds, is taking 5 mins or so and then "updates" everything though I didn't configure for that, but then has NOT updated the things I wanted:  Share prices in Oz and NZ and currencies for both countries.  And great difficulty getting to this Reckon website or any Quicken/Reckon website with presenters showing Reckon and Win 10 have technical problems.  Can update manually, but want the update to work as it was intended.  Microsoft and Reckon need to talk to each other!
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Reckon FAQs, Employee

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Hi Allan,

As 2015 is not fully compatible with Windows 10, the programme may not operate as intended.  Best results are obtained with setting the launch icon to Run as Admin and having Internet Explorer as your default browser (by default Windows 10 uses the new Windows Edge).  The 2016 release will be fully compatible with Windows 10.

I've tested the share and currency download on a new Windows 10 install on a virtual machine witha  number files, and the process worked as expected (updated within a few seconds) with Internet Explorer as the default browser.  With Windows Edge it worked but crashed the programme.  

Could you supply a little more detail about other issues surrounding your update experience.

regards,
John.


 
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Allan

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Thanks for your comment, John.  I'd like to try that but since the Windows update of yesterday my Settings page is without any icons and disappears within a second or two.  Via Control Panel I see that it includes Flash Player 32 bit but mine  is a 64-bit system and I suspect this could be responsible.  So far I have not been able to download a 64-bit Flash Player but will continue efforts.  (When upgrading some years ago from Win XP to Win 7 there seemed to be considerable difficulty getting the 64-bit version of Flash Player until eventually this widely-experienced problem was rectified.  I'll try to change my default browser to Internet Explorer and try the update for Personal Plus 2015 as soon as I can access my Settings page.  I might add that at first Win 10 downloaded and operated reasonably well except that its updating behaviour for my shares was faulty as described above, Since then, there have been some Windows updates, e.g., yesterday's that have failed in one respect or another.  It feels as if Windows 10 is still in Beta mode!  Regards.

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