Personal Plus, Portfolio View, 'Day Change' and 'Day Change %' columns do't update when I Update sha

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Comments

  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited December 2016
    Hi Terry,

    Thanks for that.

    I've tested this morning and the new qwutil.dll file we released to fix the US Share Prices also fixes this issue where the 'Portfolio View' doesn't automatically refresh after downloading share prices.

    To resolve this issue, follow the below steps. 

    (Peter, I know you mentioned earlier that you didn't want to risk copying the new DLL into your installation. The new DLL doesn't pose any risk to your data, as always you can make a backup of your data file prior to performing the steps below.)


    Steps to fix the issue: -

    1) Close Reckon Accounts Personal

    2) Download http://downloads.reckon.com.au/qwutil.dll

    3) Copy the above file into your Reckon Personal 2015 or 2016 installation folder (by default this would be C:\Program Files\Reckon Accounts Personal)

    4) When you get the message saying qwutil.dll already exists. Do you want to replace it?' select 'Yes'

  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Neil,

    Thank you.  However, I am very reluctant to make changes like this.  In my experience frequently there are unintended consequences  (could innumerate masses of them).  Furthermore, I expect there are thousand of others who are experiencing the same problem but unaware and like me, not IT literate.  

    Therefore, can Reckon please send out an updated version?

    There is another point.  Reckon is clearly not doing competent quality control and testing before making changes.  This seems to be the really big message from all theses problems.  Asking us to do fixes like you are suggesting instead of:

    1) improving the competence of the IT and quality control processes in Reckon, and 

    2) sending out a professionally prepare, properly tested update.

    This really is very poor on Reckon's part.

    Please advise that Reckon will send out an update (after thorough testing) and advise when it will be sent out.
  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    I've thought more about this.  I do not want to make a dodgy change like this.  The consequences are unknown and will be unsupported by Reckon.  I can envisage potentially enormous problems next time I have to update.  Reckon should fix this problem they have caused by their poor quality management.  And they should support and warranty any version update they make.

     And it needs to be fixed for all PP2015 clients, not just the few following this thread.
  • Terry
    Terry Member Posts: 17 ✭✭
    edited November 2019

    Gary (and Neil)

    I am running Windows 7 Professional 64-bit SP1.

    In response to your other queries:

    a)  prior to installing the new qwuil.dll, when I did a share price update for my AUS shares, the Portfolio view would not update.  The prices did not change and the change and volume columns did not get filled.  If I went to an earlier date and then back to today's date, those fields did contain the correct values.

    b)  I do not have any US shares.

    c)  After reading one of Gary's earlier posts, I did check if there were any US stocks ticked in settings but there were not.

    d)  When I installed the new version of qwutil.dll, the problem appeared to go away.  I updated my AUS shares and all the prices and other details appeared immediately in the Portfolio view.  I did not need to go back to an earlier date and then forward to today's date any more.  Note of caution, however, I have only had this work properly on two occasions - Monday and yesterday - so only time will tell if this is a permanent fix.

    As you say, I am running HAB2015 but my problem was exactly the same as that described with PP2015 and PP2016.  I was very wary of installing the new qwutil.dll both because it was supposedly for a different product (Personal Plus) and for the other reasons expressed recently in this post.

    However, prior to installing the new version, I did a full back up of my system (I use Acronis for this but I am sure there are other excellent products out there).  This gave me the reassurance that if it did screw up my HAB2015 installation, I would be able to get back my previous system by doing a full disk image recovery.  But it appears to have worked!

    Just a word regarding Reckon support.  I think there have been some extremely harsh words expressed in this post.  Given we have had this and the share price updates fixed in a matter of only a few days, I think most of what has been said is somewhat unfair.  I have just gone through several weeks of problems with an Internet Security company (in the US) sending logs back and forth and back and forth ad nauseam.  I had to finally escalate the problem until a Support Specialist finally sent me a beta version of their product which fixed the problem immediately.  They had known about the problem (it was a bug in their software and sending my logs wasn't going to be of any help) and had developed a fix but kept me hanging on for weeks. 

    Compared to that, Reckon are doing pretty well!  Besides, the product is excellent and better than anything else comparable on the market IMHO.

    Terry

  • st_6872571
    st_6872571 Member Posts: 79
    edited July 2016
    Don't let them off the hook too easily.   Apparently, the qu...dll file does the trick but how many customers are out there and not even aware of this fix.   A proper upgrade where all customers are notified is the answer.   I think they seem to forget that not everybody is a computer person, download this, replace that and it should work.   Try telling that to my dad.

    Anyway, as I've mentioned many times, I'm not renewing; I've had a gutful.   Are there any better systems out there, there's quite a few, I won't name them.

    All I can say is Ctrl - Shift - Z and you will be able to export your data to QIF


  • Live4life
    Live4life Member Posts: 27
    edited July 2016
    Unfortunately Steven, with the new the qu...dll file installed, you can no longer Ctrl-Shift-Z for a QIF file export. That is the reason I reinstalled the old qu...dll file!
  • st_6872571
    st_6872571 Member Posts: 79
    edited July 2016
    And that is the reason I didn't copy the qu...dll file across.   I sensed there might be some side effect.

    About two months ago I exported all my data to QIF and have successfully created conversion routines.   Now I'm just polishing my new system but still using Reckon in the interim.   I'll have to re-export again when I finally go live with my own system, in about 4 or 5 weeks.

    This leads to an interesting legal question regarding the data.   Stay tuned for a new thread.
      


  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited December 2016
    Hi Live4Life & Steve,


    We're currently investigating your findings with the export menu after downloading the new DLL.

    We tested the DLL in both Reckon Personal 2015 & 2016 prior to making it available. I just did a quick test in my installation and I can still export (although I currently have Reckon 2016 installed).



    Regards
    Neil
  • John Campbell
    John Campbell Member Posts: 193 ✭✭
    edited November 2016

    Neil,

    Can you please confirm how to make Ctrl - Shift - Z work with the new qwutil.dll.

    It would be unfortunate for all of us if this capability was removed from the recent update.

    John

  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited December 2016
    Hi John,

    If you're on Personal 2016 the Export works with the new DLL, I'm getting a developer to have a look into why its different in Personal 2015.
    I'll let you know once done.

    Regards
    Neil
  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Just to reiterate a point I've made in previous comments, I think it is really important that Reckon sends out a properly quality controlled update Release, not a DLL.  As I've said before, many of us cannot handle bits and pieces of instructions on how to fix issues and cannot handle all the consequences that often occur, such as when it is time to move to the new version.  This has been very difficult in the past and has cost me days and weeks of time and massive anxiety and stress.  The young people who are familiar with IT have no trouble with this stuff, but many of your Reckon's clients are much older and not IT literate.  I hope this message can be transmitted up to higher management.
  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited December 2016
    Hi John,

    Sorry, I didn't get a chance to respond on Friday and was on leave yesterday.

    We've got a fix for the Export issue in RAP 2015, we're currently testing.

    I'll update the thread when its available.

    Cheers
    Neil
  • st_6872571
    st_6872571 Member Posts: 79
    edited July 2016
    Any chance you can include export all accounts in one operation as an option.   At present users must first select an account and then export, then return and select the next account and so on.


  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Neil,

    "We've got a fix for the Export issue in RAP 2015, we're currently testing."

    Hopefully the fix is tot the system at the Reckon end and does not require users to do anything.  If that is not achievable (and I don't see why it wouldn't be since the problem was within the Reckon systems not our applications), then Reckon will provide a formal new Release, not send out new DLL's and require everyone to handle the fix.
  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Please see my previous comment. A "'fixed' qwutil.dll" is not help to me, nor I suspect to a large proportion of Reckon clients.  I am hoping Reckon can fix the problem within the Reckon system, not on all the clients' computers, or, alternatively, release a proper quality controlled version update/release.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2016
    Hi folks,

    Please check out our new KB article here which outlines the steps to rectify the Portfolio View refresh issues.

    Thank you all for hanging in there and sincere apologies for all the hassle.

    Rav


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2016
    Hi folks,

    Please check out our new KB article here which outlines the steps to rectify the Portfolio View refresh issues.

    Thank you all for hanging in there and sincere apologies for all the hassle.

    Rav


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Rav,

    I've stated many times on this thread that fixes lie this might be OK for IT savvy young people, but I can't do this.  It would cost me hundreds of dollars perhaps 1000 to get someone to do it and assure there is no risk to my program and will not affect future updates.  Furthermore, there must be many other clients in the same position as me who can't do this.  Why doesn't Reckon fix the problem at there end where they broke it in the first place (in mid-May, not June!!!)?

    The fact that Reckon is not listening to what I've said, and doesn't even realise when it broke, demonstrates this is a dodgy fix   the Quality control is atrocious.

    Can you please do a better job of looking after your clients.  I've been using Quicken since 1991 and have my data from 1989.  It's really disgraceful that the quality management and your fixes has regressed to this level of back yard workmanship since Reckon took over from Quicken.

    Please fix the problem at your end or provide a a new release for all your clients.

    Please acknowledge you've read this, and my other comments on this and will address this request.  It's now nearly 3 months since this broke (i.e. it broke around mid May, or around a week to 10 days before 24 May).

    Peter Lang
  • st_6872571
    st_6872571 Member Posts: 79
    edited June 2018
    Hi Rav, you claim in another thread  (now closed) that PP2016 was not affected.   I can assure you that it was affected as I have PP2016 and after download of ASX prices (nothing to do with US prices) the columns are not updated.   I have to change dates and return to the current date simply in order to refresh the columns with the data.

    I haven't downloaded the qu.... dll file as someone else has pointed out that a side-effect is that no longer is it possible to convert to QIF.   Apparently that was being looked into but I haven't heard anything.

  • peter.lang
    peter.lang Member Posts: 87
    edited November 2019
    Rav said on another thread (incorrectly):

    "Hi everyone,

    In late June 2016 we applied a fix to remedy issues with US share price information not downloading.

    Unfortunately this fix also adversely impacted the Day Change and Day Change % columns on Portfolio View on Reckon Accounts Personal Plus 2015 and 2016.

    Our Development team have created a fix for the Portfolio View refresh issues. The download and full details can be found here.

    Sincere apologies for the inconvenience and frustration caused.

    Rav"

    The issue HAS NOT BEEN RESOLVED!.  It is not fixed.  And he incorrectly says the problem started in June.  It started between about mid May and about 20 May.  The problem was obviously caused by a poorly managed in-house "fix" within the Reckon system.  Therefore, it should be fixed in Reckon, not by sending out instructions to a few clients who follow this blog site to make some sort of dodgy fix that most clients couldn't do and would even know about.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2016
    Hi Steven
    An oversight on my part, have corrected the post.

    The Export QIF side effect you are referring to only happened in Personal 2015, not 2016 (this has now been resolved with the latest DLL below).

    If you are using Personal 2015, use the steps here to resolve the Portfolio refresh issue.

    If you are using Personal 2016, use the steps here to resolve the Portfolio refresh issue.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Rav,

    I raised this issue.  Why are you ignoring my comments (and pleas for you to fix this problem properly)?

    What is going on in Reckon that you deal with customers of 25 years like this?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2016
    Hi Peter,

    There were a couple of errors on that post from myself which I have since corrected. The post you've outlined above states the fix ?was applied in late June which is correct.

    Our Product Owner Neil will drop by this thread today to discuss your direct concerns.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2016
    Hi Peter,
    Definitely not ignoring your posts. As per my reply below, Neil will be dropping by and responding to your concerns on this thread directly.

    Thanks
    Rav


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Thank you for your reply.  I hope Neil will explain Reckon will do to fix the problem for me and the other Reckon Clients who do not have the competence to do the IT stuff and are not willing to risk making the matter worse (e.g. a problem as a result of this in the future).
  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    John-T, thank you for your support on this.  Much appreciated.  I hope Reckon will take this concern seriously and address it.
  • Neil_6428218
    Neil_6428218 Reckon Staff Posts: 88 Reckon Staff
    edited December 2016
    Hi Peter,

    The issue with the US Share Prices not downloading which also causes the Portfolio to not refresh wasn't due to a change we made with the Reckon infrastructure. The issue was due to a change at the source where we get the US Share data from.

    Unfortunately there is no way we can fix this from our end.

    If you send your contact details through to community@reckon.com, we can have a technician call you and either walk you through how to copy the file across or remote into your PC and do it for you.

    Currently if we were to do a full release including the new DLL it would add several weeks for you to receive it due to testing and delivery whereas the replacement DLL is ready now from the KB article Rav posted above.

    Regards

    Neil

  • peter.lang
    peter.lang Member Posts: 87
    edited December 2016
    Hi Neil,

    Thank you for getting back on this.  I'll wait for the new release.  As I've said above, I do not want to muck around with a cheap, bodge fix.  I've had enormous problems in the past with Quicken, Reckon and other products and I don't want to risk it.  It takes forever to get support often never gets fixed.  The person blames somebody or something outside their control.

    As an aside, I do not understand/accept this: 

    "The issue with the US Share Prices not downloading which also causes the Portfolio to not refresh wasn't due to a change we made with the Reckon infrastructure. "  

    That is the same excuse Reckon used last year (and previous times).  It led to unforeseen consequences that took months to sort out.  The data suppliers will inevitably change their systems from time to time and the Reckon system should be robust and able to be changed quickly - preferably be ready beforehand so it is changed on the day the source system is changed.  I presume the data is loaded into a table or some sort of system in Reckon and then sent to us.  The table (or whatever it is that dispatches the data to users) should not change, only the way you convert the data to enter into your system.  

    By blaming the source, it suggests Reckon has learnt nothing from the many times Reckon has had problems with the data in the past from ASX.

    I'll wait for the official release.
  • Leon_6849533
    Leon_6849533 Member Posts: 7
    edited August 2016
    Thanks for the info. I followed the steps and it worked for PP2016.