Personal Plus Purchase

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mark miller
mark miller Member Posts: 3 ✭
edited June 2020 in Personal Plus and Home & Business
hi, I just purchased a reckon personal plus but the programme will not load. It has a back up QDF file but the programme said it has no .dll file and I think it needs that file. I do not have a .dll file. Could someone please help.

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  • mark miller
    mark miller Member Posts: 3 ✭
    edited June 2020
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    Thanks Dave, will do.
  • Eric Murphy
    Eric Murphy Member Posts: 216 ✭✭✭
    edited May 2020
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    Did you have a previous install of PP on your computer?
    This happened to me once but I underwent a clean uninstall and then reinstall as per Reckon's instructions and it seemed to do the trick with the DLL
  • mark miller
    mark miller Member Posts: 3 ✭
    edited June 2020
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    Hi Dave
    Unfortunately this did not fix the problem. It said on install that it needed a converter .dll file and could not go further
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    edited June 2020
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    Call me and i will see what i can do.
    Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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