Personal Plus share price downloading manually has to be done twice.

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  • Updated 2 years ago
Personal Plus share price downloading manually has to be done twice., the first time I click on Investing, Online activites and Download Quotes it goes on without doing anything. I then cancel and repeat the process aslways with success. Why do I have to do this twice.
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Kurt Langfelder

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Posted 2 years ago

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Peter Jenke

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This is the same issue I have encountered for the past two years or so and have reported on this site.  It has never been explained nor have I been able to fins a fix.
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Rav, Community Manager

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Hi Kurt,

Does updating via the One Step Update icon work?

Can you please create a new dummy file and test if the same issue occurs there? Just want to isolate whether it may be attributed to a data file issue or an application/system issue.

Let me know

Cheers
Rav
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Kurt Langfelder

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Tried with a dummy file and the same happened.  The one step icon just turns, have to cancel then go through the manual steps. But I have to do the operation twice for the portfolio to update
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John G, Information Support Analyst

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Hi Kurt,

Next time you update please update the Shares on their own first, and then the Currrencies on their own.  The next day select both Shares and Currencies.  If the problem persists then abandon using the One Step Update Icon and update through the menu:  Investing > Online activities > Download quotes.  


regards,
John
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Andrew

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Seriously John..... The advice from Reckon is to abandon using a feature they paid for that should work!?

How about Reckon fixes something they paid for. I don't even use the product and I'm sick of hearing about this product never updating correctly for years now.