how can i log in when im already logged in due to internet failure?

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how can i log in when im already logged in due to internet failure?
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peter hanham

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Posted 1 year ago

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Rav, Community Manager

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Hi Peter,
Welcome to the Community,

You've tagged a few product categories in this thread but I assume you're referring to Reckon Accounts Hosted.

Can I get you to head into the Hosted control panel and then log off any active sessions located under the 'Log Off Remote Sessions' area. Once you've done that, give it a few minutes and then try logging in again.

Let me know how you get on
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Kerry Marie Millar

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You need to go into Control Panel and then go into user sessions and log out