how can i log in when im already logged in due to internet failure?

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peter hanham
peter hanham Member Posts: 3 ✭
edited October 2017 in Reckon Accounts (Desktop)
how can i log in when im already logged in due to internet failure?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited September 2017
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    Hi Peter,
    Welcome to the Community,

    You've tagged a few product categories in this thread but I assume you're referring to Reckon Accounts Hosted.

    Can I get you to head into the Hosted control panel and then log off any active sessions located under the 'Log Off Remote Sessions' area. Once you've done that, give it a few minutes and then try logging in again.

    Let me know how you get on
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  • Kerry Marie Millar
    Kerry Marie Millar Member Posts: 1 ✭
    edited September 2017
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    You need to go into Control Panel and then go into user sessions and log out

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