I just called support 20+ mins on the phone and the man did not understand the simple question of where can I find the back up icon/option that use to be in the icon bar in 2013! I then asked where I now find the find option? Well this was too much for him he has no idea! The phone then dropped out when I started to get upset with his lack of knowledge and repeating myself 6 times....I am so sick of talking to people who cannot understand what we are asking! For the amount we pay each year - this is not good enough! I think we now do back ups from the file menu? and apparently now the find option is control F instead of an icon! Is there somewhere I can go to learn about other changes between 13 and 14? and were we informed that no CD's would be sent this year for the upgrade and that we had to download it? Was an email sent with this on it? Can anyone please help me? I am not happy to ring support only to waste my time.