Pixellation in Accounts Hosted in Chrome

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  • Problem
  • Updated 2 months ago
Just wondering if anyone else is having issues with pixellation in Accounts Hosted in Chrome?  Started happening a couple of weeks ago (after the weekend maintenance) and doesn't affect any other programs :(
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Justine Whitchurch

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  • frustrated

Posted 3 months ago

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Larissa Hicks

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Hi Justine,
Was just wondering if you found a solution to this problem. It has only started happening to me today and only in Reckon. Whenever I try to do anything in Reckon  I end up with a black screen and then it goes pixellated as I move my mouse over the screen. Works fine for other staff members.
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Rosemary

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Hi Larissa,

I am getting this at the moment as well. Have tried logging on and off but it doesn't help. 
Any resolution?
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Larissa Hicks

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Hi Rosemary,
Maybe the wind is blowing in the right direction at the moment but I can enter some bills. Will see how long it lasts. Was trying to pay some bills earlier and had no luck. Pixellated screen at least half a dozen times even with logging off and back in and restarting laptop. It probably started maybe two-three hours ago for me
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Rosemary

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Hi Larissa, I managed to pay a bill so that's good but yes frustrating. Remember to hold your tongue the right way (-:
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Deirdre Lowery

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I am having the same problem.  Had it a couple of days ago and logged off in frustration.  Has not improved today.  What is the problem?????

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Justine Whitchurch

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Hate to say it but I still have the same issue!
Some days are worse than others but still hasn't been rectified.
No assistance offered by Reckon as to what could be the cause
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Deirdre Lowery

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Justine, I have just spent over an hour using Hosted in Firefox and didn't have any problems.
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Justine Whitchurch

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Hi Deirdre :)
I've managed to use Hosted without any issues in Firefox too but am wondering why there are now pixellation problems in Chrome?  I primarily use Chrome for our business and it would be great if I didn't have to change systems just to use Reckon.
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Data Rec, Employee

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Justine Whitchurch

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Still having the same issue unfortunately
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Data Rec, Employee

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Justine Whitchurch

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I did - no improvement.
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Data Rec, Employee

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Did you try this first:

Disable hardware acceleration:

To disable hardware acceleration, please follow the steps below:

1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser



2. Click Settings

3. Type "hardware" at the top of the screen where it says "Search settings"

4. Click the sliding radio button next to "Use hardware acceleration when available" so that it turns from blue to grey

5. Click "Relaunch" (please note this will close all tabs/windows in your Google Chrome browser and re-open the browser)
6. Log into Reckon Accounts Hosted again and the issue should now be resolved
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Robert Pedley

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I have the same problem on a Mac and the latest 64bit version of Chrome (Version 77.0.3865.120 (Official Build) (64-bit)).
The problem is now much worse since upgrading the operation system to Catalina (10.15).
On the same machine, using the Safari browser, no problems.
Just turned off "Hardware acceleration" in Chrome settings and first impressions are good.
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Justine Whitchurch

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Hi Robert,
OMG!!  I just did the same thing and all seems good - fingers crossed!!
Thank you so much for the advice :)
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Data Rec, Employee

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Hi Justine,

Turning off hardware acceleration is the first recommendation in the support article.


Try this first:

Disable hardware acceleration:

To disable hardware acceleration, please follow the steps below:

1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser



2. Click Settings

3. Type "hardware" at the top of the screen where it says "Search settings"

4. Click the sliding radio button next to "Use hardware acceleration when available" so that it turns from blue to grey

5. Click "Relaunch" (please note this will close all tabs/windows in your Google Chrome browser and re-open the browser)
6. Log into Reckon Accounts Hosted again and the issue should now be resolved

(Edited)
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Justine Whitchurch

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Apologies but that isn't the same support article that I originally received.  I was advised to go into Task Manager and End Process for GPU Process - that wasn't successful.
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Data Rec, Employee

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Hi Justine,

Glad to the issue is now resolved.

When you posted the question a few weeks ago, we responded with the support article.