Pop Up - Reckon Accounts Printer Library

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  • Problem
  • Updated 1 month ago
Just wondering if anyone can assist with a pop up which slows the process of printing. On trying to print a document, Reckon appears to lockup but when I look into it further there is a pop up which needs to be answered before it will allow me to print and continue working. This has only occurred since the upgrade of the financial year and happens with all users. The pop up is as follows : -

"The form you are about to print specifies the font [Brush Script MT] which is not installed on this system. You may wish to install the font. Click OK to print anyway, or Cancel to skip printing this form."

This happens every time a print job is requested and the pop up appears at the back of Reckon which wasn't obvious as being a problem other than it locking up. It was only by accident that I came across the pop up as I tried to log out. Any assistance would be greatly appreciated.

Thanks in advance...Joanne





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Joanne Sedgman

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Posted 1 month ago

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Matt Boakes

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please see this link here with instructions... See instructions here...... http://kb.reckon.com.au/issue_view.asp?ID=5676


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Joanne Sedgman

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Thanks for your help Matt. The problem though is not with the pop up appearing on the screen, rather it is getting rid of the fault of the pop up so as the pop stops appearing. This is constant every time we try to print. Thanks again
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Rav, Community Manager

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Hi Joanne,
From what I understand the cause of this popup/message is due to that specific font no longer being available in Reckon Accounts Hosted since the update. There have been some changes to fonts, however we've moved from 60 to 100 fonts in the new Reckon Accounts Hosted environment.

You will need to update your template(s) to remove whatever is using that font, once that is completed that message will no longer appear.
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Joanne Sedgman

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Thank you for your assistance Rav. Greatly appreciated