pos posting problem

  • 1
  • Question
  • Updated 2 weeks ago
Hi Community,
We had a problem again on Saturday 4 August 2018 with Reckon POS (using 2017 professional) and during the posting of the day's transactions.

Andrew helped us (thanks Andrew) 2 years ago on here (https://community.reckon.com/reckon/topics/pos-posting-problem-transactions-for-6-april-posted-twice) and I am hoping for some suggestion on what to do.

Unfortunately I am getting pretty good at rolling back and restoring QBPOS files.  It happens relatively often (about 3 times a year).

This time when trying to restore the company frile from a backup I kept getting error message, i.e. it failed.  I tried 3 recent back up files and same issue.

So I had to just move on and post Sunday's transactions.  Now I have duplicate transactions in Reckon Accounts Plus and 2 lots of eftpos settlement (for exactly same amount).

Is there a way to search for individual transaction and then do a bulk delete of the duplicate transactions from 4 August?  We are a grocery store and use inventory. Had 66 unique customers and sold 281 inventory items and also a bunch of non-inventory transactions.  Could take hours to try to find the transactions....

Hoping for some ideas and assistance.

Thanks
Greg 
Photo of Small Retailer

Small Retailer

  • 222 Points 100 badge 2x thumb

Posted 2 weeks ago

  • 1
Hi Greg,

How many duplicated transactions do you have in your Reckon Desktop app? If you have a good way to identify the duplicate ones (same amount, same customer and same date?), then I can write a quick tool to help you to get rid of them.

Let me know.

Thanks,

Phuong
Photo of Small Retailer

Small Retailer

  • 222 Points 100 badge 2x thumb
Hi Phoung, I've exported the transactions for 4 Aug to Excel.  There are 213 transactions in total duplicated mostly inventory items although we also have some generic (non-inventory gst and gst free sales) and some rounding transactions.

Same transaction numbers, same date, customer not recorded, just sales receipts.

?

Thanks
Greg
Photo of Small Retailer

Small Retailer

  • 222 Points 100 badge 2x thumb
Hi Phuong, actually there were 65 transactions in total (some customers purchased more than 1 product).  Inventory items sold was 280.  I have the transaction numbers, amounts.  There are duplicate transaction numbers in the reckon accounts plus system.

Greg
Greg,

As the number of transactions is not very high, I recommend you to go thru them (you can do it by opening a transaction summary report with a selected date range) and then can manually delete/void the duplicate transactions.

Thanks,

Phuong