pos posting problem
Small Retailer
Member Posts: 10 ✭
Hi Community,
We had a problem again on Saturday 4 August 2018 with Reckon POS (using 2017 professional) and during the posting of the day's transactions.
Andrew helped us (thanks Andrew) 2 years ago on here (https://community.reckon.com/reckon/topics/pos-posting-problem-transactions-for-6-april-posted-twice) and I am hoping for some suggestion on what to do.
Unfortunately I am getting pretty good at rolling back and restoring QBPOS files. It happens relatively often (about 3 times a year).
This time when trying to restore the company frile from a backup I kept getting error message, i.e. it failed. I tried 3 recent back up files and same issue.
So I had to just move on and post Sunday's transactions. Now I have duplicate transactions in Reckon Accounts Plus and 2 lots of eftpos settlement (for exactly same amount).
Is there a way to search for individual transaction and then do a bulk delete of the duplicate transactions from 4 August? We are a grocery store and use inventory. Had 66 unique customers and sold 281 inventory items and also a bunch of non-inventory transactions. Could take hours to try to find the transactions....
Hoping for some ideas and assistance.
Thanks
Greg
We had a problem again on Saturday 4 August 2018 with Reckon POS (using 2017 professional) and during the posting of the day's transactions.
Andrew helped us (thanks Andrew) 2 years ago on here (https://community.reckon.com/reckon/topics/pos-posting-problem-transactions-for-6-april-posted-twice) and I am hoping for some suggestion on what to do.
Unfortunately I am getting pretty good at rolling back and restoring QBPOS files. It happens relatively often (about 3 times a year).
This time when trying to restore the company frile from a backup I kept getting error message, i.e. it failed. I tried 3 recent back up files and same issue.
So I had to just move on and post Sunday's transactions. Now I have duplicate transactions in Reckon Accounts Plus and 2 lots of eftpos settlement (for exactly same amount).
Is there a way to search for individual transaction and then do a bulk delete of the duplicate transactions from 4 August? We are a grocery store and use inventory. Had 66 unique customers and sold 281 inventory items and also a bunch of non-inventory transactions. Could take hours to try to find the transactions....
Hoping for some ideas and assistance.
Thanks
Greg
0
Comments
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Hi Greg,
How many duplicated transactions do you have in your Reckon Desktop app? If you have a good way to identify the duplicate ones (same amount, same customer and same date?), then I can write a quick tool to help you to get rid of them.
Let me know.
Thanks,
PhuongPhuong Do / Reckon Developer Partner
phuong@cactussoftware.com.au
0 -
Hi Phoung, I've exported the transactions for 4 Aug to Excel. There are 213 transactions in total duplicated mostly inventory items although we also have some generic (non-inventory gst and gst free sales) and some rounding transactions.
Same transaction numbers, same date, customer not recorded, just sales receipts.
?
Thanks
Greg0 -
Hi Phuong, actually there were 65 transactions in total (some customers purchased more than 1 product). Inventory items sold was 280. I have the transaction numbers, amounts. There are duplicate transaction numbers in the reckon accounts plus system.
Greg0 -
Greg,
As the number of transactions is not very high, I recommend you to go thru them (you can do it by opening a transaction summary report with a selected date range) and then can manually delete/void the duplicate transactions.
Thanks,
PhuongPhuong Do / Reckon Developer Partner
phuong@cactussoftware.com.au
0
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