we are using PP 2017/18 for our business. data file on server and software on win7 pc. last payrun we had a weird error where for some reason super was calculated twice. so we manually fixed it. today when we tried to process payroll the file will not open as error message said" not a valid pp file or corrupted". so i restored from backup.
the file did open. so i though perhaps better to rebuild file. but for that it first backsup file, and then after finishing backup gives error " path ....\ver26\pp.tps not found" and then says fatal error and disk error.
i have seaqrched help but can't find anything to help there.
can somebody please advise how to fix this issue because I dont want to end up with an unuseable payroll file !!!
We are now planning to move payroll to reckon accounts 2018 from july 1 but need this to keep working till then.
the file did open. so i though perhaps better to rebuild file. but for that it first backsup file, and then after finishing backup gives error " path ....\ver26\pp.tps not found" and then says fatal error and disk error.
i have seaqrched help but can't find anything to help there.
can somebody please advise how to fix this issue because I dont want to end up with an unuseable payroll file !!!
We are now planning to move payroll to reckon accounts 2018 from july 1 but need this to keep working till then.
-
150 Points
Posted 1 year ago
