Print report tries to close webpage
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Melissa_7557423
Member Posts: 9 ✭
Every time I print a report (any report) in Accounts Hosted it tries to close my web page (and thus kick me out of Reckon). If I chose 'stay on page' it doesn't close the webpage, just opens a new blank one. But why has this started popping up all of a sudden and how do I stop it happening? It is frustrating and printing reports requires so many clicks as it is one more is not helping.
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Comments
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Hi Melissa,
That sounds a bit strange. Can you please exit the file (File > Exit) and then head into the Hosted control panel to end all the active sessions present there. Once done, log out, close your browser and then retry?
Does the problem continue?
Let me know
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav,
Thanks for the fast reply! I have tried the action suggested above but it is still doing it.
Thanks, Mel
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Thanks for trying Melissa,
Ok sorry but one more thing, can you please try it out in another browser and let me know if it happens there too?
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Interesting, I have tried it in Chrome and it does not happen. My usual browner is Firefox.
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