Printer not activated error code -30 after Windows 10 update

Since a Windows 10 update, my colleague receives the below error message when trying to email from Reckon Accounts Enterprise 2018.
"Printer not activated, error code -30"
Please refer to screenshot attached.

I have called Reckon and they wanted my colleague to run Reckon as Administrator which we want to avoid.

My colleague has the following software:
Outlook 2016
Windows 10
Reckon 2018

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1773036/RackMultipart20190121-2892-1oxfet8-Capture_inline.JPG?1548035762

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1773036/RackMultipart20190121-2892-1oxfet8-Capture_inline.JPG?1548035762

Charlene

378 Points

Posted 7 months ago

7 months ago

Kevin Russell, Accredited Partner

49,964 Points

You cant avoid it.

You need local admin rights to run Reckon

Kr

Comment

2019-01-21T21:03:08+00:00

Charlene

378 Points

Hi Kevin, all users within our company send emails from Reckon without using Admin permissions! Why do we need Admin permission now?

(Edited)

2019-01-22T00:41:52+00:00

Kevin Russell, Accredited Partner

49,964 Points

Charlene you only need admin rights to the local directory. You do not need to be logged in as admin. This is all laid out in the support note. You can call me if you like 0407744914

2019-08-06T23:56:20+00:00

Cathy Purcell

172 Points

Hi Kevin
I work remotely with PDPGuard & having issues with printers not "redirecting"
do you have any ideas please? Using Windows 10 + Reckon Accounts Premier 2019
Thanks