Printer not activated error code -30 after Windows 10 update

  • 1
  • Question
  • Updated 3 days ago
  • Answered
  • 1
Since a Windows 10 update, my colleague receives the below error message when trying to email from Reckon Accounts Enterprise 2018. 
"Printer not activated, error code -30" 
Please refer to screenshot attached.

I have called Reckon and they wanted my colleague to run Reckon as Administrator which we want to avoid. 

My colleague has the following software:
Outlook 2016
Windows 10
Reckon 2018




Photo of Charlene

Charlene

  • 358 Points 250 badge 2x thumb

Posted 3 months ago

  • 1
3 months ago
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 44,482 Points 20k badge 2x thumb
You cant avoid it.

You need local admin rights to run Reckon

Kr
2019-01-21T21:03:08+00:00
Photo of Charlene

Charlene

  • 358 Points 250 badge 2x thumb

Hi Kevin, all users within our company send emails from Reckon without using Admin permissions! Why do we need Admin permission now?

(Edited)
2019-01-22T00:41:52+00:00
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 44,482 Points 20k badge 2x thumb
Charlene you only need admin rights to the local directory. You do not need to be logged in as admin. This is all laid out in the support note. You can call me if you like 0407744914
3 days ago
Photo of maria smith

maria smith

  • 70 Points
follow this step

3 days ago
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 44,482 Points 20k badge 2x thumb
Hi Maria, I have a HP printer. And an Epson printer. And a Kyocera printer. But I don't have a brother printer.
  • 1

Powered by Get Satisfaction