Printer not working

  • 1
  • Problem
  • Updated 2 months ago
  • Not a Problem
I recently installed a new printer but it will not connect to reckon hosted to print reports etc. The printer drop down box is disabled, so am unable to see any other printers.
Photo of Karen L Revell

Karen L Revell

  • 80 Points 75 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 40,708 Points 20k badge 2x thumb
This is not a Reckon Hosted problem.
Photo of John Graetz

John Graetz

  • 18,994 Points 10k badge 2x thumb
Karen. The first step in Hosted printing is to create a PDF of your document. Once you do thi the next step is to pint to your local printer If you are able to use your new printer to print in any other program, the therre should not be any problem to print off your PDF report produced by Reckon.
At what point can,t you print off your Reckon reports - the second step detailed above?
John L G
Photo of John Graetz

John Graetz

  • 18,994 Points 10k badge 2x thumb
Andy.  When working in Reckon Hosted and wanting to print any document, the first step in the print process (after you click on print), requires Reckon Hosted to create a PDF document.  When you complete this step, the next step is to print off that PDF document to your local printer or save that PDF document first - whichever you decide to choose.
The Brother Printer Repair service has nothing to do with Reckon.  You will need to go to the Brother website and make enquiries there to sort out your local printer problems if you have any.  An alternative is to make a google search of your specific problem to try get an answer or speak with your IT Specialist..
John L G
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 40,708 Points 20k badge 2x thumb
Andy you cannot print directly from hosted to your printer. Its a feature of hosted. You must print to a pdf first and then print the pdf. Its a little tedious. I dont print anything from hosted. Its too time consuming
Photo of Karen L Revell

Karen L Revell

  • 80 Points 75 badge 2x thumb
Thanks for your help. Problem solved.

This conversation is no longer open for comments or replies.