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Hi,
Trying to help a friend out with a small but annoying issue when printing... Sadly, I don't have a lot of details but hopefully someone has come across this before.
He has a small business and uses 2 identical printers, one for general printing (A4) and one for invoice printing (A5). The "About this Software" dropdown shows ReckonAccounts R Plus 2017.
When he goes to print a tax invoice the print dialogue comes up and the correct printer (Invoice) is shown but the page size is always "A4" when it should be "A5". He has to manually change it to A5 each time.
Windows 10 shows the printers default page size to be A5 under printer preferences.
Somehow Reckon is not seeing the Windows settings or has its own settings which I can't find. I clicked on everything I could see in the Reckon settings but nothing referenced page size.
Its a small issue but he forgets to change it nearly every time so is very annoying to him.
Thank you.
Chris
Trying to help a friend out with a small but annoying issue when printing... Sadly, I don't have a lot of details but hopefully someone has come across this before.
He has a small business and uses 2 identical printers, one for general printing (A4) and one for invoice printing (A5). The "About this Software" dropdown shows ReckonAccounts R Plus 2017.
When he goes to print a tax invoice the print dialogue comes up and the correct printer (Invoice) is shown but the page size is always "A4" when it should be "A5". He has to manually change it to A5 each time.
Windows 10 shows the printers default page size to be A5 under printer preferences.
Somehow Reckon is not seeing the Windows settings or has its own settings which I can't find. I clicked on everything I could see in the Reckon settings but nothing referenced page size.
Its a small issue but he forgets to change it nearly every time so is very annoying to him.
Thank you.
Chris
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80 Points
Posted 8 months ago
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90 Points
Chris Richards
The issue was with the tax invoice template, about 5 levels down in the template settings the printing page was manually set to A4 rather than "use printer settings".
No idea how this got changed but its all working now.
Cheers,
Chris