PRINTERS?

  • 1
  • Problem
  • Updated 5 years ago
  • Solved

Hi. I want to print my bank reconciliation, but I don't have any printers - anymore, except for XPS Document writer, which I don't know what it is, or ever used it.

Can you please let me know how to get my printers back?

Thank you.


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Bronwyn Kaye

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Posted 5 years ago

  • 1
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Mirko, Alum

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Hey Bronwyn, please log into Manage my accounts, and then click on Delete Printer Files. Then log back into Hosted. This should result in your printers re-appearing. Thanks, Mirko
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HiT

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Hi Mirko.
I have also the same problem (no printers except Microsoft Document Writer).  Did as you suggested above, and it stated there were no printer files to delete.
I am really needing to be printing today....please advise ASAP.
Thank you
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Bronwyn Kaye

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Thank you Mirko

Didn't work the first time, but tried it a second time and worked like a charm.

Thank you for answering my question so quickly, much appreciated.


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Mirko, Alum

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Hey Hi Tech, if there are no print files to delete. You might need to contact tech support. Thanks, Mirko

Bronwyn - Thanks for the update, happy to hear it worked for you!




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HiT

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Hi Mirko
Unfortunately there is a 25 min wait for tech support.  This is my third phone call on hold for very long periods of time (I have given up each time).   Hoping this can be sorted today.
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Mirko, Alum

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Hey Hi Tech, please email me your customer ID and password to community@reckon.com and I'll look into this matter for you (You may wish to reset your password after issue is resolved). Thanks, Mirko.
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HiT

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Hi Mirko.
I ended up waiting on hold, and problem now sorted.  But thank you for your help.
Emma 
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Igor Jakubowicz

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You need to log out of your company file. Then log into accounts and delete print files then log into the company file.